Shipping & Returns

How to Make a Return:

A. Free Returns:

1. Print and complete the returns note available
2. Safely repackage the items along with the completed returns note.

B. Other Options:

If you opt for an independent return, print and complete our Returns Note [found here]. Ensure it accompanies your return package to:

Shiz Paisley London
Call at +923161507082
Address: 70-C, Jinnah Town, Quetta. - Pakistan

Please note: Any postage cost incurred from an independent return will not be reimbursed. Obtain proof of postage for returned items, as we cannot accept liability for parcels lost in transit.

Return Details:

• All online returns, including faulty or damaged goods, are recommended to be made using the provided complimentary returns service (as indicated in 1.A. Free Returns). Alternative return methods may result in an additional charge at your expense, not eligible for reimbursement.

• For fragrance returns, adhere to packaging guidelines provided by the courier used.

Refund Process:

• Refunds take up to 14 working days from the return date to be processed to the original payment method used for the order. Items with valid receipts can be returned within 30 days from their purchase date.

• A full refund will not be provided for goods showing signs of unreasonable use. You'll be notified of a reduced refund or can opt to have the goods returned within 28 days.

Other FAQs:

• In-Store Returns: Shiz Paisley London operates solely online. Please follow the provided return instructions for postal returns.

• Exchanges: We don't offer exchanges. Unused products can be returned for a refund, and a new order can be placed for the desired item.

• Faulty Items: Notify us immediately via Web Messaging if you receive damaged, faulty, or incorrect items. Retain all packaging for inspection.

Cancellation Rights:

• As a consumer, you can cancel and obtain a refund within 14 working days of us receiving your return, following the Consumer Contracts Regulations 2024.