Terms of service

1. About Us

Welcome to Shiz Paisley London ("Shiz Paisley London", "we", "us", "our"). We run the website https://shizpaisleylondon.com (the "Website") and sell beauty, skincare, haircare, bath & body, fragrance and accessory products online.

Contact: info@shizpaisleylondon.com | +92 316 1507082

By using our Website or placing an order, you agree to these Terms & Conditions ("Terms"). Please read them carefully. If you do not agree, please do not use the Website.

2. Eligibility

You must be at least 18 years old to place an order, or have permission from a parent or guardian. By placing an order, you confirm that the details you give us are true and complete.

3. Your Account

  • You may create an account to shop faster, track orders and save preferences.
  • You must keep your login details private. You are responsible for all activity on your account.
  • Tell us straight away if you think someone has used your account without permission.
  • We may suspend or close accounts that break these Terms or are used for fraud.

4. Products

  • We try to show our products accurately, including colours, shades, ingredients and descriptions. Colours may look different depending on your screen, and packaging may change from time to time.
  • Ingredients & allergies: Always read the ingredient list on the product and its packaging before use. We recommend a patch test before using any new skincare, haircare or makeup product. Stop using a product if irritation occurs, and see a medical professional if it continues.
  • Our products are for cosmetic use only. They are not intended to diagnose, treat, cure or prevent any medical condition.
  • All products are subject to availability. We may discontinue or limit quantities of any product at any time.

5. Beauty Tools & Consultations

Our Beauty Chat, live chat with a skincare consultant, virtual try-on and Moisturiser Finder are free guidance tools. Any recommendations are general information and not medical or dermatological advice. Virtual try-on results are digital simulations and may not exactly match how a product looks in real life.

6. Prices & Payment

  • All prices are shown in British Pounds (GBP) and include VAT where applicable. Delivery charges are shown separately at checkout.
  • We may change prices at any time, but changes will not affect orders already confirmed.
  • If a product is listed at a clearly wrong price because of an error, we will contact you. You can then confirm the order at the correct price or cancel it for a full refund.
  • Payment is taken when you place your order. We accept the payment methods shown at checkout. All payments are handled by secure third-party payment providers. We do not store your full card details.

7. Orders & Contract

  • When you place an order, you will receive an email acknowledging it. This does not mean we have accepted your order.
  • A contract between you and us is formed only when we send an email confirming that your order has been dispatched.
  • We may refuse or cancel an order, for example if an item is out of stock, a pricing error has occurred, or we suspect fraud. If we cancel after you have paid, we will refund you in full.

8. Discount Codes & Promotions

  • Discount codes (including newsletter welcome offers) can be used once per customer unless stated otherwise. They cannot be exchanged for cash or combined with other offers unless stated otherwise, and they may have an expiry date.
  • We may withdraw or change a promotion at any time. We may also cancel orders where a code has been misused.

9. Delivery

  • We deliver to the destinations listed at checkout. Delivery times and costs are shown at checkout and on our Shipping & Returns page.
  • Delivery times are estimates. We are not responsible for delays caused by couriers, customs or events outside our control.
  • Risk in the products passes to you on delivery. You own the products once we have received full payment.
  • For international orders, you may have to pay import duties, taxes or customs fees. These are your responsibility.

10. Your Right to Cancel & Returns

  • Under the Consumer Contracts Regulations 2013, UK customers can cancel an online order within 14 days of receiving the goods, without giving a reason.
  • To cancel, email info@shizpaisleylondon.com with your order number. Then return the items within 14 days of telling us.
  • Hygiene exception: For health and hygiene reasons, we cannot accept returns of sealed cosmetic, skincare, haircare or fragrance products once they have been opened, unsealed or used, unless they are faulty.
  • Returned items must be unused, in their original condition and packaging. Unless the item is faulty or incorrect, you pay the cost of returning it.
  • We will refund you within 14 days of receiving the returned goods, or proof that you sent them back, using your original payment method.
  • See our Shipping & Returns page for full details.

11. Faulty or Damaged Items

If an item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with your order number and photos. Your rights under the Consumer Rights Act 2015 are not affected. Where appropriate, we will offer a repair, replacement or refund.

12. Intellectual Property

All content on the Website belongs to Shiz Paisley London or its licensors, including text, images, logos, graphics, videos and design. You may not copy, reproduce, share or use it for commercial purposes without our written permission.

13. Reviews & User Content

If you post reviews, comments or photos, you give us a non-exclusive, royalty-free licence to use, reproduce and display that content for marketing. Content must not be unlawful, offensive, misleading or infringe anyone's rights. We may remove any content at our discretion.

14. Acceptable Use

You must not misuse the Website. This includes introducing viruses, attempting unauthorised access, scraping data, or using the Website for fraud or any unlawful purpose.

15. Third-Party Links

The Website may link to third-party websites and social media platforms (such as Instagram, Facebook, TikTok, YouTube and X/Twitter). We are not responsible for their content, policies or practices.

16. Limitation of Liability

  • Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
  • We are not liable for losses that were not foreseeable, business losses, or losses caused by misuse of products or failure to follow product instructions.
  • Our total liability for any order is limited to the price paid for that order.

17. Events Outside Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control. Examples include strikes, natural disasters, pandemics, courier failures and internet outages.

18. Changes to These Terms

We may update these Terms from time to time. The version in force when you place your order will apply to that order.

19. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

20. Contact Us

Email: info@shizpaisleylondon.com
Phone: +92 316 1507082
Instagram: @shizpaisleylondon